Refund policy

Return, Exchange & Refund Policy – Ladyverse

At Ladyverse, customer satisfaction is our top priority. We take great care in ensuring every product meets our quality standards. However, if you face any issue with your order, we’re here to help.

Returns & Exchanges

We offer returns or exchanges within 7 days of receiving your order under the following conditions:

✔ Eligible Cases:

  • The product received is damaged, defective, or incorrect

  • The product does not match the description or images shown on our website

❌ Non-Eligible Cases:

  • Change of mind or personal preference

  • Minor color variations due to lighting or screen differences

  • Used, washed, altered, or damaged items

  • Products without original packaging, tags, or accessories

Exchange Policy

  • Exchanges are subject to product availability

  • If the requested item is out of stock, you may choose:

    • An alternative product of equal value, or

    • A store credit valid for future purchases

  • Exchange shipping costs may apply unless the issue was from our side

Refund Policy

Refunds are applicable only in the following cases:

  • The item is out of stock after order confirmation

  • The product is defective or incorrect and cannot be replaced

Refund Method:

  • Refunds are processed via bank transfer or store credit

  • Cash refunds are not offered

⏳ Processing Time:
Refunds are processed within 7–10 working days after approval.

How to Request a Return or Exchange

  1. Contact us within 7 days of delivery

  2. Share your order number, clear images/video of the issue, and a brief explanation

  3. Email or WhatsApp us at:
    📧 support@ladyversepk.com
    📱 WhatsApp: +92 306 4404666

Our support team will guide you through the next steps.

Shipping Responsibility

  • If the issue is due to our error, we will cover the return shipping cost

  • If the return is requested for any other valid reason, the customer bears shipping charges

Final Note

Ladyverse reserves the right to approve or reject any return, exchange, or refund request after reviewing the case.

Thank you for shopping with Ladyverse — where elegance meets trust 🤍